Thank you for choosing Dralen Quetor INC.
We hope you are satisfied with your purchase of handmade knitted items. If you are not satisfied with the product, you can apply for a return and refund according to the following policy:
- Return Period
Customers can apply for a return within 30 days of receiving the product.
Applications submitted after the return period may not be processed.
- Return Policy for Opened Items
We support returns after opening.
Even if the item has been opened, you can still apply for a return as long as the item has not been intentionally damaged, severely used, or contaminated.
Please try to keep the item and packaging intact so that we can process your refund request more quickly.
- Returnable Items
Returns are permitted in the following situations:
Incorrect item received
Item damaged during shipping
Item has quality issues
Dissatisfaction with the item
Item opened but in reasonable condition
- Non-Returnable Items
Returns may not be permitted in the following situations:
Item severely damaged by customer error
Item missing major components
Return request period expired
Malicious return activity
- Refund Policy
After receiving and inspecting the returned item, we will issue a refund via the original payment method.
Refund processing time is typically:
3–10 business days (specific time depends on the payment institution)
Original shipping costs are generally non-refundable (unless otherwise stipulated by law).
- Return Process
Please follow these steps to apply for a return:
Contact customer service to obtain return authorization
Provide your order number and reason for return
Return the item according to the information provided by customer service
Wait for warehouse inspection and refund processing
- Return Address
107 SUMMIT BND NORMAN OK 73071
- Contact Us
For return requests or after-sales inquiries, please contact:
Phone: +1 6802394827
Email: jamie@dralenquetor.shop