Thank you for choosing Dralen Quetor INC.

We hope you are satisfied with your purchase of handmade knitted items. If you are not satisfied with the product, you can apply for a return and refund according to the following policy:

1. Return Period

Customers can apply for a return within 30 days of receiving the product.

Applications submitted after the return period may not be processed.

2. Return Policy for Opened Items

We support returns after opening.

Even if the item has been opened, you can still apply for a return as long as the item has not been intentionally damaged, severely used, or contaminated.

Please try to keep the item and packaging intact so that we can process your refund request more quickly.

3. Returnable Items

Returns are permitted in the following situations:

Incorrect item received

Item damaged during shipping

Item has quality issues

Dissatisfaction with the item

Item opened but in reasonable condition

4. Non-Returnable Items

Returns may not be permitted in the following situations:

Item severely damaged by customer error

Item missing major components

Return request period expired

Malicious return activity

5. Refund Policy

After receiving and inspecting the returned item, we will issue a refund via the original payment method.

Refund processing time is typically:

3–10 business days (specific time depends on the payment institution)

Original shipping costs are generally non-refundable (unless otherwise stipulated by law).

6. Return Process

Please follow these steps to apply for a return:

Contact customer service to obtain return authorization

Provide your order number and reason for return

Return the item according to the information provided by customer service

Wait for warehouse inspection and refund processing

7. Return Address

107 SUMMIT BND NORMAN OK 73071

8. Contact Us

For return requests or after-sales inquiries, please contact:

Phone: +1 6802394827
Email: jamie@dralenquetor.shop