Welcome to Dralen Quetor INC’s FAQ page.
Below are answers to frequently asked questions about our handmade knitting products and shopping services.
- What products do you sell?
We primarily sell a variety of handmade knitting products.
All products are meticulously handcrafted, featuring unique styles and craftsmanship.
- Are the items entirely handmade?
Yes.
Our products are primarily handmade, so slight variations in color, texture, or size may occur between each item; this is part of the unique charm of handmade goods.
- How long does it take for my order to ship?
Typically:
Orders will be processed within 1–3 business days.
Tracking information will be provided after shipment.
Slight delays may occur during holidays or promotional periods.
- What payment methods are accepted?
We support secure online payment methods, including:
Visa
MasterCard
Debit/Credit Card
Other payment methods supported on the website.
- Will there be automatic renewals or duplicate charges?
No.
All products at Dralen Quetor INC are one-time purchases.
Users only pay the corresponding amount once when placing an order:
No auto-renewal
No subscription service
No hidden fees
No additional charges will be incurred unless you actively purchase again.
- Can I cancel my order?
If your order has not yet shipped, you can contact customer service to request cancellation.
If your order has already shipped, it will be processed according to the return procedure.
- What should I do if I receive a damaged item?
If the item is damaged during transportation, please contact us as soon as possible after receiving the item and provide:
Order number
Product photo
Packaging photo
We will assist you with a refund or replacement.
- Can I return an item after opening?
Yes.
Even if the item has been opened, as long as it has not been intentionally damaged, you can still contact customer service to request a return.
Please refer to the website’s return policy for specific return procedures.
- Do you offer international shipping?
No.
- How do I contact customer service? You can contact us through the following methods:
Phone: +1 6802394827
Email: jamie@dralenquetor.shop
- How do I check my order status?
After your order is shipped, you will receive an email notification containing a tracking number.
You can check the delivery progress using the tracking information.
- Will items be restocked if they are out of stock?
Some popular handmade knitted items may be remade and restocked, but due to the limited production time for handmade items, some items may be out of stock or discontinued for an extended period.
We recommend that you pay attention to website updates.